Critical Information Summary

BizPhone Business Phone System

Information About the Service

Service Description

I.NET.AU’s BizPhone is a voice telephony service that is supplied over your internet service. The internet service may be supplied by I.NET.AU (for example, an IP-line connection) or by another service provider.

Minimum Service Term

The BizPhone service is available on 0, 12 and 24 month contract terms.

Requirements & Availability

BizPhone requires fixed broadband service and a wired Ethernet port. A BizPhone handset is required unless you are on the SoftPhone plan. Each BizPhone requires a minimum of 100kbps of uncongested upstream and downstream bandwidth for optimal quality.


BizPhone plans do not support 19/1900 number calls, fax, dial up modem or other analogue data calls (e.g. EFTPOS, HICAPS), back to base alarms and other monitoring systems using phone lines, and similar features. BizPhone is not available for telemarketing, call centre function and similar uses.

Included Features

BizPhone plans include handset rental (except for the SoftPhone plan), a direct-in-dial geographic number (DID number), unlimited standard local and national calls, unlimited standard calls to Australian mobiles as well as a range of included features such as voicemail-to-email, call waiting and others. Acceptable Use Policy applies to included calls. Optional extras and their prices are available at

Information About Pricing

Monthly and Once-Off Charges

I.NET.AU offers four main BizPhone plans, each with a standard monthly rental. Total minimum costs include $9.95 handset deliverycharge where applicable.

Plan Name Setup Charge Monthly Charge Total Minimum Cost
0 Month Contract 12 Month Contract 24 Month Contract 0 Month Contract 12 Month Contract 24 Month Contract
SoftPhone (desktop app,no handset) $0 $0 $0 $24.95 $24.95 $299.40 $598.80
Standard (incl. Yealink T42Ghandset rental) $129 $49 $0 $29.95 $168.90 $418.35 $728.75
Cordless (incl. DECT W52P handset rental) $129 $49 $0 $29.95 $168.90 $418.35 $728.75
Premium (incl. Yealink T48G handset rental) $199 $99 $0 $49.95 $258.90 $158.90 $1208.75

Information is current as of 27/10/2016 and is subject to change without notice. All prices quoted include GST.

Call Charges
Plan Name Local Calls Standard National Calls Call to Australlian Mobile International 1300 & 13*
SoftPhone Included Included Included From 4c/minute 25.3c once off connection fee
Standard Included Included Included From 4c/minute 25.3c once off connection fee
Cordless Included Included Included From 4c/minute 25.3c once off connection fee
Premium Included Included Included From 4c/minute 25.3c once off connection fee

*Rates vary depending on destination and call type. See the list of standard pricing at

• Flagfall is not charged on BizPhone service.

Optional Equipment, User Software and Features

A selection of optional equipment, features and user software are available, such as headsets, Hunt Groups, Auto Attendants, Receptionist Application and more. Prices will depend on the options you select, see for more information.

Early Termination Charges

If you cancel the service before the end of your contract term (12 months or 24 months), Early Termination Fees (ETF) will apply. ETF is calculated as the monthly charges multiplied by the balance of the contract period, capped at 6 months’ worth if you are on a 12 month contract, or 12 months’ worth if you are on a 24 month contract. If the handset is not returned within 30 days of your service ending, or is returned faulty, a fee of $179 will apply to each Standard or Cordless handset, and $339 for each Premium handset.

Other Information

Customer Service

If you have questions regarding a new installation, existing service or your bill please call us on 0398 854 655.

Complaints Handling

If you wish to make a complaint, please contact us using our online contact form.

Further Options

If you are not satisfied with our handling of your complaint and you have escalated this within I.NET.AU, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman either online at or by phone on 1800 062 058.